Think Your Dispute Process is Solid? Three Overlooked Laws Cause Turmoil ("The Debt Collection Drill")
Your agency likely spends significant time formulating and refining a service-oriented and FDCPA-compliant process for responding to consumer disputes. Collection agencies are now facing lawsuits and regulatory questions arising from state laws that impose dispute response burdens substantially in excess of the FDCPA. Attorneys John Rossman and Mike Poncin discuss compliance with these state laws in the current episode of The Debt Collection Drill.